We’re sure you’ll be delighted with your products from Alaigo. To assist with any queries you might have, we’ve compiled a list of frequently asked questions.
Should you not find the answer you’re looking for, don’t hesitate to reach out via our contact form. We promise to respond as soon as possible.
Shipping
Where do you ship?
Currently, we only ship within the US.
We will provide international shipping in the future.
How long does shipping take?
Most of our products are made-to-order and will have a production time of 1-3 days.
In total, it typically takes 7-12 days to receive your order.
What do I do if my order arrives damaged or incorrect?
Our goal is for you to feel completely satisfied with your Alaigo products.
If your product is faulty or damaged, you can email us with photographic proof & request a refund.
Please see our Refund Policy page to see how to make your claim.
Returns, Exchanges, & Cancellations
Can I change or cancel my order after placing it?
All orders are automatically approved and sent daily to our print partner at 12:00 AM (GMT+02:00). After the orders are sent, they cannot be canceled or changed.
Due to the timezone differences, we do NOT guarantee that we will be able to change or cancel your order once you place it.
If you have made a mistake with your order, message us through the contact page as soon as possible. But again, we do not guarantee that we will be able to make changes to it.
What are your policies on returns and exchanges?
We are currently unable to accept returns or exchanges.
This policy stems from our commitment to reducing waste and ensuring each product is uniquely produced for you. The products are shipped directly from our trusted US-based print partner, and not offering returns or exchanges helps us avoid the environmental impact and high shipping costs associated with sending items back to Finland.
We understand that exceptional situations can occur. In the rare event that you receive a defective or incorrect item, please contact us through the contact page. Provide photos of the issue and your order number, and we’ll do our best to make it right. This may involve replacing the item or providing a refund at our discretion.